IT Communications

During my time working for the IT department at CCCU I have overseen a complete overhaul of the department’s communications.

General

  • IT services welcome week CCCU 2016Audited all IT department output and compiled an extensive summary report along with recommendations.
  • Created communications (comms) plan for the department, along with specific plans for projects such as Office 2016, Core Network Upgrade and e-Connect.
  • Established and documented processes for content creation and review.
  • Created an IT communications calendar including all key dates and milestones.
  • Sourced and arranged the order of 8,500 USB sticks for new students 2016/17.
  • Created an IT Communications Officer handbook for my replacement to maintain communications consistency through the transition.
  • Published over half a dozen ‘IT Updates’ in the University’s email newsletter, InTouch.

Web

  • Carried out a complete review of the IT department website, and associated digital activities.
  • Introduced online forms for booking key services including event support and training.
  • Used Google Analytics to significantly enhance user journey across the IT department internal website, reducing clicks and increasing average time on page.
  • Established the IT department blog – the first internal blog used by a professional service department at CCCU, currently ranks #3 in the University blog platform behind two very prominent public-facing blogs.

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Social media

  • Migrated under-performing @CCCU_IT Twitter account to @CCCUstudents in order to integrate with central marketing objectives.
  • Created comms plan to smooth over transition, with a staged phase out.

Print

  • Initiated project to refresh all IT department print marketing materials including pop-up banners and business cards.
  • Created desk-top notifications for various projects including Office 2016 and the new student software image 2016.

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Personal development

During my time working for the IT department, I also achieved Microsoft Specialist certifications in Word, Excel, PowerPoint, Outlook and OneNote; also attaining Specialist Expert certifications in Word and Excel (both 2013 and 2016). I was the first person at the University to attain Specialist Expert Master certification in Microsoft Office.